Optum Health
Designing Optum Health’s Telehealth web app for United Health Care Members.
With the shift to more telehealth services due to the constraints in place from the pandemic, I was tasked with designing a telehealth platform for Optum's Virtual Care "Telehealth" services.
One of the core challenges that I focused on addressing was finding a way to book an appointment feel lightweight to the user while extracting enough information and context for the doctor so the visit could be safe and productive.
Additionally, patients need a way to book visits for dependents (their children, specifically) and the ability to manage and change appointments.
Key Features:
View/Book/Manage appointments
In-Visit Video Calling
View Appointment History
Manage Preferences and Settings
Principal Product Designer:
6-week timeline
Leverage Optum Design System
Patient appointments dashboard and settings
My Appointments Dashboard
Minified details float card with supplemental appointment actions
Cancellation confirmation modal
Adjust reminders for a specific appointment
Lobby (appointment details) view with greater than 15 minutes until start time
Lobby (appointment details) view within 15 minutes of the start time
Appointment history
Lobby view post-appointment
Settings
Patient experience for the virtual care in-visit video call
Default picture-in-picture view
Picture-in-picture view with exposed media shelf (empty)
Picture-in-picture view with exposed media shelf with uploaded assets
Audio and video controls
Optional split view
Video off with no avatar
Video off with avatar
Booking a Virtual Care Visit
